Last updated: September 2024
1. Introduction
EuClimora GmbH ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website euclimora.com (the "Site") and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: When you contact us or submit a form, we collect your name, email address, phone number, and message content.
- Billing & Shipping Information: When you place an order, we collect your name, email, phone, billing address, shipping address, and payment method details.
- Newsletter Signup: If you subscribe to our newsletter, we collect your email address.
2.2 Information Collected Automatically
- Browser Data: IP address, browser type, operating system, and pages visited.
- Cookies: We use cookies for session management and cart functionality (localStorage).
- Analytics: We may use Google Analytics to understand how visitors use our Site.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders
- Sending order confirmations and updates
- Responding to inquiries and customer support requests
- Sending promotional emails (if you opted in)
- Improving our Site and services
- Complying with legal obligations
- Preventing fraud and ensuring security
4. Sharing Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- With Service Providers: Payment processors, email service providers, and shipping carriers need certain information to provide services.
- Legal Compliance: When required by law or to protect our rights and safety.
- Business Transfers: If our company is acquired or merged, your information may be transferred as part of that transaction.
5. Your Rights (GDPR & Privacy Laws)
Depending on your location, you may have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Correction: Request we correct inaccurate information
- Right to Deletion: Request deletion of your data (with exceptions)
- Right to Opt-Out: Unsubscribe from marketing emails at any time
- Right to Data Portability: Request your data in a portable format
To exercise these rights, contact us at info@euclimora.com.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Process and fulfill your order
- Maintain customer relationships
- Comply with legal obligations
- Resolve disputes
You may request deletion of your data at any time by contacting us.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
9. Children's Privacy
Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date. Your continued use of the Site constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
EuClimora GmbH
Eichborndamm 141–165
13403 Berlin, Germany
📧 Email: info@euclimora.com
📞 Phone: +49 162 672 0559